The Hermitage Hotel · 2 weeks ago
In Room Dining Attendant
Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrThe Hermitage Hotel, a historic landmark in Nashville, is seeking an In Room Dining Attendant to deliver personalized dining experiences to guests. This role involves executing service with precision, maintaining guest privacy, and ensuring high standards of food and beverage delivery.
Food and BeverageHospitalityHotel
Hiring Manager
Zechariah Mayer
Responsibilities
Deliver in room dining orders with accuracy, proper timing, and impeccable presentation
Enter and exit guest rooms with professionalism, discretion, and respect for guest privacy
Set up and clear in room dining service with precision, including proper placement of tables, linens, china, glassware, and amenities
Execute all steps of service calmly and confidently, from delivery through tray retrieval
Maintain a polished, composed presence while working independently in guest spaces
Anticipate guest needs by observing cues and honoring preferences, dietary restrictions, and special requests
Provide warm, intuitive, and appropriately formal service
Offer menu guidance and respond to guest inquiries with clarity and confidence
Resolve guest concerns promptly and discreetly, escalating when appropriate
Maintain thorough knowledge of all in room dining food, beverage, and amenity offerings
Ensure all items are delivered at proper temperatures and in flawless condition
Stay current on seasonal menus, daily features, and service updates
Coordinate closely with culinary and service teams to ensure accurate timing and execution
Process orders and payments accurately using the POS system
Manage tray retrieval and service flow efficiently while respecting guest privacy
Complete opening, closing, and mid shift duties as assigned
Inspect, restock, and document mini bar inventory as assigned
Ensure product presentation, cleanliness, and accuracy
Report discrepancies or maintenance concerns promptly
Communicate professionally with all departments to support seamless service delivery
Participate in pre shift briefings to align on priorities and guest needs
Support team members during peak periods while maintaining accountability for assigned duties
Uphold grooming, hygiene, and professional appearance standards at all times
Conduct quality checks prior to delivery to ensure accuracy and presentation
Protect guest confidentiality and maintain discretion
Qualification
Required
Previous experience in hospitality, guest service, or food and beverage service
Strong verbal communication skills in English
Excellent time management, reliability, and attention to detail
Ability to work independently and within a team environment
Proficiency with POS systems
Availability for evenings, weekends, holidays, and peak service periods
Poised, calm, and professional demeanor
Strong awareness of guest cues and privacy expectations
Clear, warm, and respectful communication style
Detail oriented and service focused mindset
Collaborative and accountable team approach
Preferred
Experience in luxury hotel or in room dining operations
Food, beverage, or allergen awareness training
Multilingual capabilities
Familiarity with mini bar procedures or inventory systems
Benefits
Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Company-provided life insurance and a 401(k) plan with a 3% annual match.
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
Ongoing education support, including industry training.
Special hotel rates for employees and discounted rates for friends and family.
Company
The Hermitage Hotel
The Hermitage Hotel is a luxury historic hotel in Nashville offering upscale rooms, fine dining, event venues, and refined hospitality.
Founded in 1910
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase