Bowen Health ยท 2 hours ago
Registration and Scheduling Specialist
Warsaw, IN
Full-time
Onsite
New Grad, Entry LevelBowen Health is a healthcare organization seeking a Registration & Scheduling Specialist responsible for answering incoming calls from patients needing to schedule or register for appointments. The role involves gathering demographic information, conducting admission screenings, and ensuring a positive patient experience during the scheduling process.
Health CareMental Health
Responsibilities
Provide a positive experience for the first contact between Bowen Health and the patient calling for an appointment
Answering telephone within three (3) minutes so call is not transferred to voicemail
Return voicemails within twenty-four (24) hours when the message was left, the exception being calls on voicemails left on the weekends
Enter referrals and calling within twenty-four (24) hours to schedule for an appointment
Calling online registrations within twenty-four (24) hours to schedule for an appointment
Collect patient pay source information and calling to gather benefits before appointment date
Document all necessary information in the computer with minimal errors (Spelling, transposing of numbers, & Data in the wrong field)
Verify all pay source for prospective patients and place information in the required area of the intake, document al information provided third party payers
Conducts admission screenings, including risk assessments, for incoming prospective patients
Refer prospective patients to appropriate service providers and, when necessary, send them to the Psychiatric Hospital for face-to-face evaluation
Enter doctor referrals and online registrations within twenty-four (24) hours. Make the first call to patients to schedule intake appointments
Other duties as assigned
Qualification
Required
Demonstrates commitment to and practices in line with Bowen Health's core values of respect, integrity, mission and stewardship
Exceptional customer service skills
Excellent computer skills, including Work and Excel in a Microsoft Windows environment
Excellent organizational skills
Able to exhibit a high level of confidentiality
Ability to thrive in a fast-paced and deadline driven environment
Ability to work with diverse populations in a healthcare or customer service setting
Comfortable navigating electronic health records (EHR) and scheduling systems while communicating with patients in real time
Education: High School Diploma or GED required
Valid driver's license and active liability insurance
Preferred
Preferred typing speed of 35 WPM
Bilingual proficiency in English and Spanish strongly preferred, open to bilingual in English and other languages
Ability to conduct patient registration and appointment scheduling over the phone in both languages with clarity, professionalism, and empathy
Skilled in verifying patient information and assisting in English, Spanish, or other fluent languages as needed
Experience working with diverse populations in a healthcare or customer service setting
Company
Bowen Health
Bowen Health provides mental health care, primary health care and substance use treatment throughout Indiana.
Founded in 1961
1001-5000 employees
H1B Sponsorship
Bowen Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (4)
2022 (3)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Robert Ryan
President/CEO
Company data provided by crunchbase