ICE · 2 weeks ago
Cash/Corporate Accounting Consultant
Jacksonville, FL
Full-time
Onsite
Mid LevelIntercontinental Exchange, Inc. is focused on providing subject matter expertise on Mortgage and Consumer Servicing Cash and Corporate Accounting functions. The Cash/Corporate Accounting Consultant will assist clients with their ICE Mortgage Technology solutions and ensure timely resolutions to their inquiries.
E-CommerceFashionJewelryMarketplace
Responsibilities
Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions, specifically cash and corporate accounting within MSP and related products
Works individually or within a team on technology business consulting projects, serving as liaison between end-users and the information technology organization to meet specific client requirements
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications
Consults with clients regarding industry, company, technology best practices, including impacts to systems and procedures that may be integrated with MSP. Provides recommendations on best practices, processes, and changes in technology accordingly
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met
May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
Maintain Department Standards
Strive for first-call resolution, balancing completeness of resolution and quality of service
Maintain case backlog
Recognize and respond accordingly to systemic customer-impacting problems
Participate in product/enhancement closed loop process by accurately identifying defects, enhancements, and communication status updates to the client
Understand and follow company and departmental guidelines and policies for customer interaction
Manage continuous inbound customer inquiries via multiple channels; prioritize and escalate based on recognized business impact; self-managed case backlog to acceptable levels
Effective use of knowledge base, along with all resources available to drive resolution
Thoroughly and accurately document details of all client interactions
Qualification
Required
In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements
Awareness of system-development protocol
Functional knowledge in the following area(s) is required: Cashiering Workstation, Corporate Accounting/Cash Processing, Cash Payoffs, Suspense Processing, Drafting and Lockbox, Interest Accrual, Financial Accounting Standards Board (FASB), Daily Balancing, Curtailments (Interest), Bank Reconciliation
Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
Demonstrated ability to confidently deliver solutions and resolve issues
Team-oriented, demonstrates a professional cooperative positive attitude
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
Experience using Microsoft Word, Excel and PowerPoint
Exhibit high regard for teamwork and collaboration
Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
Maintain composure and professionalism under high-pressure conditions; open-minded; solicit feedback
Analytical; proactive; creative problem solver
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
Act with integrity; demonstrate adaptability; execute consistently against job responsibilities
Preferred
Mortgage servicing product experience (i.e. MSP) highly preferred
Company
ICE
We are building the largest jewelry marketplace.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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