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First Sentinel Bank · 9 hours ago

Retail Operations Associate - Floating

Lebanon, VA

Full-time

Hybrid

Entry Level

$14/hr - $15/hr

1+ years exp

First Sentinel Bank is seeking a Retail Operations Associate - Floating to provide customer service and operational support across various branches. This role involves processing transactions, opening accounts, and promoting bank services while ensuring compliance with banking regulations.

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Responsibilities

Travels to all First Sentinel Bank locations to provide Retail Operations support as needed at each assigned location

Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records

Complies with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor

Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances

Participates in sales, service and product training meetings

Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler’s checks and money orders

Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts

Places hold on accounts for uncollected funds

Counts, checks and packages coins and currency

Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary

Ensures that the teller station is properly stocked with forms, supplies, etc

Reports malfunctions of teller/new accounts terminals and other equipment used

Responsible for checking night depository bags and recording proper information on the financial institution’s forms

Supports special retail operations and branch projects as needed

Opens new deposit accounts for consumer and commercial customers

Qualification

Cash handlingCustomer serviceBank deposit productsMicrosoft OfficeAnalytical skillsSales skillsCommunication skillsOrganizational skillsTime management