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Fortitude Re · 6 hours ago

AVP, IT Service Delivery

Nashville, TN

Full-time

Hybrid

Mid, Senior Level

$130K/yr - $150K/yr

7+ years exp

Fortitude Re is one of the world’s leading providers of legacy reinsurance solutions, and they are seeking an Assistant Vice President for IT Service Delivery. This role is responsible for ensuring the efficient delivery of IT services, overseeing service performance, and driving process improvements while aligning IT services with organizational goals.

Financial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Monitor, manage, and report on IT service performance against defined Service Level Agreements (SLAs)

Ensure incidents, service requests, and escalations are resolved within agreed timelines

Drive operational excellence through proactive performance monitoring and analytics

Act as the primary liaison between IT teams and leadership, ensuring clear communication and alignment of priorities

Translate business needs into IT service delivery objectives

Partner with leadership to ensure IT services support strategic goals

Implement, maintain, and optimize ITSM processes (based on ITIL best practices)

Lead continual service improvement (CSI) initiatives to enhance efficiency and service quality

Ensure compliance with IT policies, standards, and regulatory requirements

Manage third-party vendors and service providers to ensure contractual obligations are met

Coordinate cross-functional teams to deliver seamless IT support

Regularly measure and improve user satisfaction with IT services

Provide executive-level reporting on service performance, trends, risks, and improvement opportunities

Foster a customer-first mindset within IT service delivery teams

Qualification

IT Service ManagementITIL FrameworkVendor ManagementStakeholder ManagementService Level AgreementsTeam CoordinationCommunication SkillsNegotiation Skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field

7+ years of progressive experience in IT service management, operations, or delivery

Strong knowledge of ITIL/ITSM frameworks

Proven experience managing SLAs, vendor relationships, and IT support teams

Excellent communication, negotiation, and stakeholder management skills

Ability to balance strategic vision with hands-on operational oversight

Ability to influence key stakeholders and collaborate effectively

Preferred

ITIL certification preferred

Benefits

Annual bonus based on company and individual performance

Generous benefits package

Company

Fortitude Re

Fortitude Re is a reinsurance company that specializes in executing bespoke transactional solutions.

Founded in 2017

Jersey City, New Jersey, USA

501-1000 employees

https://fortitude-re.com

H1B Sponsorship

Fortitude Re has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2023 (3)

2022 (2)