This job has closed.

Centene Corporation · 2 hours ago

Customer Service Advocate I

United States

Full-time

Remote

New Grad, Entry Level

$16.35/hr - $23.46/hr

Centene Corporation is a diversified, national organization that seeks to change the lives of its 28 million members. The Customer Service Advocate I serves as the first-line advocate, focusing on resolving inquiries and providing personalized support to members and providers.

Hospital & Health Care

No H1B

U.S. Citizen Only

Responsibilities

Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner

Mitigates and prevents complaints from being escalated to resolve in initial contact

Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns

Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution

Maintains performance and quality standards based on established contact center metrics

Provides customer service in a high pace contact center environment over the phone, via live chats and emails

Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Performs other duties as assigned

Complies with all policies and standards

Qualification

Customer serviceCRM applicationsMultitaskingCommunication skillsProblem-solving

Required

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Candidates will need to live within one hour of Burr Ridge, Illinois

Requires a High School diploma or GED

Entry-level position typically requiring little or no previous experience

Provides customer service in a high pace contact center environment over the phone, via live chats and emails

Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Complies with all policies and standards