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Revolution Technologies · 2 hours ago

Onsite Service Operations Role

Bronx, NY

Contract

Onsite

Senior Level

$25/hr - $31/hr

5+ years exp

Revolution Technologies is seeking an experienced Site Operations & Service Manager to support a key customer engagement at a VA Medical Center in the Bronx. This hands-on, onsite role is responsible for managing day-to-day service operations, maintaining SLAs, and serving as the primary point of contact for the customer.

DeliveryHuman ResourcesInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Hiring Manager

Tee W.

Responsibilities

Respond to service tickets, diagnose root cause, and repair printers onsite (multiple models)

Act as the primary onsite contact between the customer, Lexmark Global Services, and subcontractors

Own and monitor SLAs, ensuring service levels are consistently met or exceeded

Facilitate weekly/monthly status meetings and provide clear reporting on performance and service metrics

Support implementation and deployment of print technology, including:

Inventory and asset management

IMAC tracking

Consumables management

Develop and implement process improvements within the Managed Services environment

Provide train-the-trainer and end-user training as required

Support software and firmware releases

Document current-state and future-state workflows and operational processes

Partner closely with operations and project teams to support mission-critical activities

Qualification

Printer repairManaged Print ServicesSLA managementDriver implementationBasic networkingCustomer-facing experienceAnalytical skillsMulti-priority managementOrganizational skillsDocumentation skillsIndependent work