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Somatus · 3 hours ago

Health Advocate

United States

Part-time

Remote

Entry, Mid Level

2+ years exp

Somatus is the largest and leading value-based kidney care company, empowering patients with chronic kidney disease. The Health Advocate role involves telephonic outreach to members, coordinating care, and assisting with healthcare appointment scheduling to enhance patient well-being.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent CareWellness

Responsibilities

Telephonic outreach to members to inquire about current state health condition

Review available data and coordinate care with the clinical team as members’ condition change

Assist members with health care appointment scheduling and locating local resources to assist with member non-clinical needs

Outreach to members to inform them of the value participating in the Kidney Services program will provide them

Scheduling outreach appointments with the clinical team using a scheduling tool

Accurately manages multiple technology systems simultaneously

Accurately documents interaction and appropriately follow all processes and procedures related to engagement

Builds rapport and establishes trusted relationships with members via daily outbound and inbound calls

Provides excellent customer service

Medical appointment scheduling assistance

Qualification

Telephonic healthcare experienceHealthcare knowledgeEMR systems experienceCustomer service experienceMicrosoft Office proficiencyBilingual in EnglishSpanishData entryAppointment schedulingBuilding rapport

Required

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

2+ years of prior medical / healthcare experience from one or more of the following: nursing, hospital, clinic, healthcare insurance, ER, EMT, long - term care or telephonic healthcare consulting

Ability to create, edit, copy, save, and send documents, spreadsheets, and correspondence utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook

Ability to navigate a PC to open applications, send emails, and conduct data entry

Ability to work 40 hours per week Monday - Friday 8:00am - 5:00pm with 2-3 days weekly covering the later hours of 5:00pm - 8:00pm local time. Flex scheduling available when working later hours