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Regional Finance (Regional Management Corp.) · 5 hours ago

Branch Manager

Spartanburg, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Regional Finance is focused on providing solutions and helping customers during hard financial times. The Branch Manager is responsible for the overall performance of the branch, leading team members, managing the branch P&L, driving loan growth, and developing business partnerships.

Customer ServiceFinanceFinancial Services

Responsibilities

Manages and inspires team members to perform to their full potential, thus driving branch profitability

Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight

Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals

Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers

Establish and build customer relationships through delivering exceptional service

Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors

Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business

Works with Recruiting and District Supervisors to address branch staffing needs

Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures

Approves and closes loans, as necessary

Works with past-due customers by developing a plan for resolution

Delegates all collection activity on a daily basis and follows up to ensure completion

Process insurance claims for customers. Maintains proper insurance claims records and reports

Telephones and sends collection material to past-due customers, as needed

Accepts and posts payments

Processes and reviews loan documentation

Answers telephone, as needed

Completes month-end reporting

Approves branch expenses

Signs checks for branch expenses, loans and money remittances

Approves all supply requisitions

Verifies cash by balancing cash drawers and maintaining cash count record

Other duties as assigned by leadership

Qualification

Management experienceConsumer finance experienceCustomer serviceSales mentalityEmotional intelligenceConflict managementProblem solvingCommunication skillsAdaptability