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Kroger · 7 hours ago

e-COMMERCE/DEPARTMENT LEAD

Portland, OR

Full-time

Onsite

Mid Level

Kroger is a leading grocery retailer, and they are seeking an e-Commerce/Department Lead to assist in managing the day-to-day operations of their e-Commerce department. The role involves overseeing customer satisfaction, ensuring compliance with safety procedures, and training team members while acting as the point of contact in the absence of the Store e-Commerce manager.

GroceryMarketingMeat and PoultryRetailRetail Technology

Responsibilities

Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

Perform responsibilities required of selectors and customer attendants as needed per company guidelines

Train all functions and duties of the selector and customer attendant roles

Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

Assist with scheduling to meet operational and associates’ needs

Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

Print and distribute order labels, including orders for perishable departments

Troubleshoot e-Commerce equipment and devices

Maintain level of supplies needed to perform necessary duties

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

Perform required opening and closing procedures

Learn and implement process improvements as directed by division or enterprise e-Commerce team

Provide feedback on team members daily performance and annual performance reviews

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualification

Supervisory experienceBasic computer knowledgeBasic math skillsCommunication skillsSelf-directedCustomer serviceConflict management

Required

Proven supervisory experience

Ability to read shelf tags

Basic knowledge of computers

Excellent oral/written communication skills

Basic math skills (i.e., counting, addition, and subtraction)

Self-directed, ability to execute projects with minimal supervision

Preferred

Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.