The Hire Revolution · 14 hours ago
Director of Customer Success
New York, NY
Full-time
Hybrid
Director/Executive
$180K/yr - $220K/yr
8+ years expThe Hire Revolution is a company focused on building the next generation of data and AI infrastructure. They are seeking a Director of Customer Success to lead a team, shape strategy, and enhance the post-sales experience for customers, ensuring they derive maximum value from the platform.
Staffing & Recruiting
Hiring Manager
Ayelet Nathaniel
Responsibilities
Own retention, expansion, and customer growth across the customer base
Build and lead a high-performing Customer Success team
Create scalable playbooks, health scoring, and success frameworks
Partner with Sales on smooth handoffs, renewals, and expansion opportunities
Lead executive conversations, QBRs, and long-term success planning
Bring structure and visibility to forecasting and customer health
Work closely with Product to ensure customer feedback shapes the roadmap
Build a customer-first culture that’s data-driven and outcome-focused
Qualification
Required
8+ years in Customer Success, Account Management, or similar roles in SaaS
4+ years leading and scaling CS teams
Strong ownership of NRR, retention, and expansion metrics
Experience working with technical and data-driven customers
Executive presence and comfort working with senior stakeholders
A builder mindset, you like creating structure where it doesn't yet exist
Company
The Hire Revolution
The Hire Revolution helps global companies build technical teams in the US.
Founded in 2022Closter, New Jersey, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase