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Health and Safety Council® · 2 hours ago

Customer Service Representative

Gonzales, LA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Health and Safety Council® is seeking a Customer Service Representative to serve as the face of the organization, responding to customer inquiries and ensuring quality service. The role involves managing customer transactions, teamwork with other CSRs, monitoring labs, and assisting trainees during online proctoring.

Health CareNon ProfitPersonal DevelopmentSecurity

Responsibilities

Ensure a smooth check-in process for students

Answer phone calls and help customers with questions or concerns

Assist with company inquiries and scheduling issues

Maintain confidentiality regarding students’ information

Maintain a positive and professional attitude with customers

Work with other CSRs to answer phone calls in a timely manner

Set up and break down instructor-led courses

Observe student behaviors in the training rooms and computer labs

Ensure the integrity of the testing processes is not compromised

Assist students with questions and concerns

Walk and stand for extended periods of time while monitoring students

Encourage positive client learning and ensure customer service standards are upheld

Checks in trainees and verifies identification prior to testing

Monitors trainees throughout training event

Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies

Explains the course and/or exam processes

Assists trainees with technical assistance related to course navigation, login process, or equipment setup

Understands testing procedures for each exam and adheres to company quality and security measures

Reports suspected irregularities or trainee behavior to management immediately

Responsible for maintaining professional and respectful demeanor

Assists with covering for lunches and breaks

Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring

Ensure labs are functional and operating in the mornings

Print class rosters each morning and prepare for students

Sanitize testing areas at end of each day

Arm and disarm facility as assigned

Ensure testing areas are sanitized between customers

Communicate and coordinate with front counter Customer Service Representatives

Score tests for select courses

Troubleshoot computers when customers experience difficulties

Qualification

Customer ServiceTroubleshootingCommunicationMicrosoft OfficeProblem SolvingMultitaskingSpanishTeamwork

Required

High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience

Ability to understand, read, write, and speak English

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form

Knowledge and proficiency in Microsoft Word, Excel, and PowerPoint

Knowledge of Microsoft Outlook, internet software, and other applications (i.e. OMNI, S2V)

Regularly required to read, talk or hear

Frequently required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl

Occasionally lifts and/or moves up to 25 pounds

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus