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City of New York · 10 hours ago

Operations Research Analyst

New York City, NY

Full-time

Onsite

Mid, Senior Level

2+ years exp

The City of New York is seeking an Operations Research Analyst to support the Fire Department in optimizing responses to fire and emergency incidents. The role involves utilizing industrial engineering methodologies to propose solutions for various operational bottlenecks and collaborating with multiple units within the department to implement effective changes.

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Responsibilities

Support and contribute to projects within the unit to optimize and streamline the Fire Department’s responses to fire, medical, and emergency incidents using best practices in industrial engineering methodologies and concepts

Assist in proposing solutions to bottlenecks in areas such as call center processing times, dispatch optimization, fire and EMS resource optimization, uniform workforce schedule optimization, and 9-1-1 demand modelling as well as forecasting in support of policy and programmatic changes to the 9-1-1 system

Lead recommendations that should lead to quantifiable change first tested or simulated with data and subsequently demonstrated through pilot programs developed with business owners that allow the Department to deploy effective solutions while being risk averse

Recommend solutions to optimize other areas of the business including building inspection flows, civilian workforce schedule optimization, and logistical optimization for fleet and inventory as needed

Work closely with analysts and programmers in the GIS unit, the Data Quality unit, the Strategic Initiatives unit, and IT in day-to-day project involvement for clients

Stay current in the application of engineering technologies, and may partner with academia as well as vendors, and will produce work that meets best practice and peer review standards in applied industrial engineering and operations research fields

Exhibit excellent communication, collaboration, and teamwork skills with a strong understanding of the intersections between agency operations, data, and critical IT applications as they pertain to projects and initiatives

Qualification

Operations ResearchIndustrial EngineeringData AnalysisGIS ProficiencyCommunication SkillsCollaboration SkillsTeam Player

Required

A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health

A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization

A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above

Two years as a City Research Scientist Level I can be substituted for the experience required in '1' and '2' above