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Shepherd Center · 2 hours ago

Patient Financial Services Manager of Account Resolution

MCAR

Full-time

Onsite

Mid, Senior Level

5+ years exp

Shepherd Center is a leading rehabilitation facility known for its world-class clinical care and support for complex conditions. The PFS Manager of Account Resolution leads the team responsible for managing denials, refunds, and follow-up processes, ensuring efficiency and compliance in patient financial services while optimizing revenue cycle performance.

AssociationHealth CareNewsNon Profit

Culture & Values

Responsibilities

Supports the design, implementation, and monitoring of denial management reporting and dashboards

Qualification

Healthcare access workflowsRevenue Cycle terminologyLeadership skillsEpic system proficiencyCPTHCPCSICD-10 codingData reportingMicrosoft 365 proficiencyOrganizational skills

Required

Bachelor's degree in Healthcare Administration, Business, or related field

In lieu of degree, a minimum of 5 years of progressive experience in revenue cycle operations or payor performance measurement

Strong leadership and organizational skills with the ability to manage human resources and patient financial services operations

Strong working knowledge of healthcare access workflows, payer requirements (Medicare, Medicaid, Managed Care, Workers' Compensation, and charity funding), and Revenue Cycle terminology

Proficiency in healthcare systems (Epic preferred), Microsoft 365; familiarity with data warehouse, reporting and analytics a plus

Working knowledge of CPT, HCPCS, and ICD-10 coding standards to support admission compliance