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NEOGOV · 1 month ago

Animal Services Technician - Animal Control Dispatcher

TX 75069, TX

Full-time

Onsite

Mid Level

$40K/yr - $57K/yr

3+ years exp

The City of McKinney is dedicated to making a meaningful difference in the lives of others. The Animal Services Technician plays a vital role in supporting the operations of the Animal Services team by handling service requests, monitoring court processes, and dispatching officers in response to calls for service.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Serves as the primary point of contact for residents between Animal Services and the community, providing information and assistance regarding animal-related inquiries and concerns

Responsible for maintaining and submitting requests for Animal Service inventory and supplies

Handles and delegates correspondences from residents, including processing service requests, complaints, and reports of animal-related issues; provides education to residents about city ordinances related to animal services

Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions

Operate multi-channel public safety radio system

Functions as primary liaison across departments as well as with outside entities, such as the Collin County Animal Shelter and neighboring Animal Services Departments

Maintains a professional and courteous demeanor while handling sensitive or potentially emotional interactions with residents

Communicates effectively, courteously, and clearly in English, particularly in performance of dispatch duties, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range

Accurately document and maintain records related to resident’s interactions, service calls, and ongoing cases in the city’s case management system

Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the Animal Services Department

Monitors court processes related to animal services cases, ensuring proper documentation and adherence to timelines

Prepares and distributes notices, citations, and legal documents as directed by Animal Services Officers or supervisory staff

Receives and triages calls for service, determining the appropriate response level and dispatching Animal Services Officers accordingly

Maintains accurate and up-to-date logs of dispatched calls and officer-activities for reporting and accountability purposes utilizing city-approved dispatch software or systems to manage service calls and assignments

Compiles and analyze data from service calls, court cases, and departmental activities to assist in preparing reports for management or city leadership

Ensures the accuracy and confidentiality of records related to animal-related incidents and enforcement actions

Assists with public education initiatives, such as creation of information materials about animal safety and city regulations

Maintains comprehensive and current knowledge about city ordinances, state laws, and best practices related to animal services operations; reads professional literature; attends workshops and training sessions as appropriate

Maintains accurate records, preparing documents, and ensuring compliance with court processes

Analyzes trends in animal services calls and develops response strategies

May assist Management in development of Standard Operating Procedures for field operations

May assist in training new employees in relevant department protocols

Coordinates emergency response in the case of disaster or high-risk disease outbreak

Attends annual continued education opportunities in order to maintain relevant certifications or recertifies as needed

Utilizes GIS systems for service call mapping, resource allocation analysis, and trend identification

Makes independent determinations on service priority and resource allocation

Testifies in court proceedings as department representative

Exercises discretion in determining enforcement priorities based on public safety factors

Perform other duties as assigned or directed

Qualification

Radio dispatch operationsCase management softwareCustomer serviceAnimal behavior knowledgeData analysisMunicipal ordinance knowledgeProfessionalismInterpersonal skillsTeamworkConflict management

Required

High School diploma or equivalent, supplemented by three (3) years of relevant experience in fields such as animal services, code enforcement, or public safety, emphasizing customer service, and handling of regulatory or compliance processes

Must pass a drug screen and background check

Must have Class C Texas Driver's License

Preferred

Associate's degree in animal science, Veterinary Technology, Biology, Zoology, or in Public Administration, Business, Communications, or a related field

Current Basic, Advanced, and/or Administrative Certifications in the role of Animal Control/Services Officer, demonstrating familiarity with municipal ordinance, regulatory compliance, and effective communication with the public