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Freeman Hospital · 20 hours ago

Digital Programme Change Engagement Lead

Carthage, MO

Full-time

Onsite

Mid, Senior Level

3+ years exp

Freeman Hospital is part of the Newcastle upon Tyne Hospitals NHS Foundation Trust, one of the largest NHS hospital trusts in the UK. They are seeking a Digital Programme Change Engagement Lead to drive digital transformation in healthcare, focusing on engagement strategies and collaboration across teams to improve patient care and research opportunities.

Hospital & Health Care

Responsibilities

Develop and deliver engagement strategies for digital programmes

Build communities and foster collaboration across diverse teams

Coordinate communications and engagement across internal and external stakeholders

Contribute to reputation management and targeted communications for departmental and Trust wide Digital change and optimisation

Lead the future of digital engagement across the Trust

Work with Clinical and operational teams to ensure successful adoption of digital solutions through change engagement plans

Responsible for supporting the Change engagement and delivering effective communication of a Trust and Region wide programme of Digital and Technology Services

To develop and implement an agreed strategy to positively raise the profile of the Great North Care Record and Digital and Technology Services at The Newcastle Hospitals

To promote a positive image and identity of the public relations in each area of responsibility (internally/externally) and support development of existing and new websites, as required

To ensure the strategic plans of the department are incorporated into all promotional and publicity materials and activity

Promotion of the relevant brand/logos and implementation of re-branding as required

Develop, implement, and evaluate a range of communication projects

To support the engagement methods to gather data to present and feedback

Provide regular updates as necessary and appropriate on key communication, change engagement and marketing issues to a range of key internal groups such as Digital programme boards and staff engagement sessions

Work with project teams to identify key external stakeholders and devise and deliver change engagement programmes to support delivery of relevant activities

To identify and capture stories that show the impact of Digital projects in a positive light and to disseminate these adapting methods of delivery depending on the audience

Develop and implement change engagement strategies to support programme objectives

Act as the primary point of contact for stakeholders, ensuring clear and consistent communication

Coordinate change engagement activities, workshops, and events to promote programme awareness and participation

Monitor and report on engagement metrics, providing insights to improve strategies

Collaborate with programme leads, project managers, and communications teams to ensure messaging is aligned and timely

Identify risks and issues related to stakeholder engagement and propose mitigation plans

Support change management activities to ensure smooth adoption of programme deliverables

Delivering specialist training

Create and maintain a wide network of contacts across our stakeholders internally and externally to the Trust

Qualification

Change EngagementPublic RelationsCommunicationsStakeholder EngagementNHS ExperienceData AnalysisProject ManagementTraining DeliveryWebsite MaintenanceOrganisational SkillsInterpersonal Skills

Required

Degree level education and relevant professional qualification and post graduate study to master's degree level or equivalent level of experience

Demonstrable experience in a specialty i.e. Change Engagement, public relations, communications, marketing, Business Management and/or journalism

Well-developed communication, interpersonal and organisational skills, including ability to engage effectively, orally and in writing to a wide range of audiences

NHS Experience

Computer literate

Knowledge of project management principles when designing, coordinating, and delivering change engagement and communications for Digital and Technology projects and programmes

Experience of using effective change management/transformation techniques, to facilitate engagement in digital programmes/projects in a healthcare setting

Experience of analysing and reporting information/data

Experience in organising meetings for a range of audiences (industry; academia; healthcare professionals; public)

Experience of internal and external stakeholder engagement involving multiple and diverse partners

Experience of interpreting national policy and direction

Ability to translate complex information into a clear and easily understood format to a range of audiences at all levels within the organisation and externally

Ability to produce strategic documentation to a high standard – target audiences will vary but will include board level

Ability to work to tight timescales, managing multiple projects across multiple work streams, and responding to changing and competing priorities

Good working knowledge of relevant legislation, guidelines, and regulation