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Salelytics · 8 hours ago

Market Supervisor

Monroeville, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Salelytics is a sales acceleration company that focuses on delivering improved outcomes for iconic brands. The Market Supervisor role involves managing in-store execution, ensuring strong relationships with clients and store teams, and driving sales productivity through performance management and employee engagement.

Customer ServiceSalesService Industry

Work & Life Balance

Responsibilities

Manages all aspects of in-store execution within assigned market, including but not limited to staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management

Establishes and maintains critical relationships with client

Ensures and promotes strong relationships with the store teams and support team to ensure communication continuity and adoption of all directives

Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching

Ensures employee satisfaction through progressive employee engagement

Manages attrition through key performance indicators

Manages performance in market to achieve all sales and customer service objectives

Works collaboratively with District Manager to achieve all client and program objectives

Communicates and executes launch of projects and initiatives

Participates in program leadership meetings

Provides regular reports to District Manager

Participates in and completes all required sales training personally and ensures all employees in market are fully always trained

Provides feedback on current kiosk performance, executes plan of action for future progress

Provides responsibility for distribution, tracking and retention of all team resources

Identifies trends and opportunities and utilizes for continuous sales and experience improvement

Responsible for identifying needs and making recommendations to District Manager for all hiring, training, and performance management of employees within market

Qualification

Business acumenTrainingDevelopmentSales performance managementCommunication skillsMS Office proficiencyInfluencing skillsCollaboration skillsProblem solving skillsCritical thinking skillsDetail orientedRelationship buildingSelf-motivated