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Navitas Credit Corp. · 5 hours ago

Research Returns Specialist

Blairsville, GA

Full-time

Onsite

Entry Level

$32K/yr - $45K/yr

1+ years exp

Navitas Credit Corp. is seeking a Research Returns Specialist to support Deposit Operations by managing account research and compliance-related processes. The role requires strong attention to detail and excellent communication skills while collaborating with branch personnel and contributing to operational efficiency.

BankingFinancial Services

Responsibilities

Efficiently review, research, and process dormant accounts, research requests, foreign collection items, verification of deposits, adjustments, daily return items, non-post, return notices, and closed accounts due to overdrafts

Handle submissions to the state(s) for unclaimed property and ensure compliance with each state's laws

Maintain accurate logs and invoices related to research requests for customers

Process affidavits while adhering to strict compliance and regulatory requirements

Provide essential documentation for Corporate Security, Audit, and Management as needed

Respond to and service branch phone calls and emails from bank representatives

Assist with on-the-job training for new and existing staff

Recommend and implement productivity improvements with management approval

Help maintain and implement departmental procedures and policies

Advise the Research Returns Supervisor in staff reviews and consultations when necessary

Assist in preparing month-end tracking reports for upper management

Manage record storage, including electronic storage, onsite storage, destruction, sending, and receiving

Support new bank conversions related to Deposit Operations

Qualification

Federal Banking regulationsMicrosoft Office proficiencyBanking experienceDetail-orientedCustomer service skillsInvestigating fraud trendsCommunication skillsTeam spirit

Required

1-2 years of experience in banking or a related field preferred

High School Diploma or equivalent; 2-4 years of college education preferred

Ability to understand computer functions and navigate web-based programs

Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.)

Ability to operate standard office equipment

Clear and concise verbal and written communication skills

Excellent interpersonal and customer service skills

Ability to function in an office environment with minimal personal interaction

Detail-oriented with the ability to focus on repetitive tasks

Ability to work in a time-sensitive environment with strict deadlines

Team spirit and willingness to assist others and cross-train on all functions within the department

Adept at investigating trends related to fraud within the organization

Flexibility to work overtime and weekends as necessary

Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences