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Venture Logistics · 1 hour ago

Account Manager

Indianapolis, IN

Full-time

Onsite

Mid Level

Venture Logistics is a company focused on providing excellent customer service and building strong relationships with clients. The Account Manager will be responsible for maintaining customer relationships, booking freight, and identifying service failures to ensure customer satisfaction and operational efficiency.

LogisticsTransportationWarehousing

Responsibilities

Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences

Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations

Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance

Proactively identify potential service failures and work with Operations to remedy issues

Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise

Solicit potential business and new business from active customers through weekly emails and phone calls

Enter activity logs in Salesforce for all customer solicitations and sales

Enter data into the TMW system accurately and completely

Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations

Regular and predictable attendance

Update customer websites with shipment information

Manage carrier scorecards and determine if carrier is qualified to move freight

Obtain and set pickup and delivery appointments when applicable

Additional duties as assigned

Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers

Qualification

Customer relationship managementSalesforceTMW systemCommunication skillsProblem-solving

Required

Provide customer service by building and maintaining relationships with customers

Respond to customer needs and expectations

Solicit potential business and new business from active customers

Foster and build relationships and opportunities for stability and long-term growth with customers

Book freight aggressively and efficiently

Plan ahead by working with the Operations group continuously

Proactively identify potential service failures and work with Operations to remedy issues

Communicate with customers regarding status updates and provide solutions to problems

Enter activity logs in Salesforce for all customer solicitations and sales

Enter data into the TMW system accurately and completely

Understand and actively work with customer-issued scorecards to improve customer service

Regular and predictable attendance

Update customer websites with shipment information

Manage carrier scorecards and determine if carrier is qualified to move freight

Obtain and set pickup and delivery appointments when applicable

Communicate any Customer changes or needs to the entire Operations and Sales teams

Company

Venture Logistics

Venture is the full-service logistics partner for those for whom improvement can’t stop, business won’t stop, and who are overly-dedicated to over delivering.

Founded in 1993