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Nino Salvaggio International Marketplace · 8 hours ago

Assistant Customer Service Manager

Livonia, MI

Full-time

Onsite

Mid Level

Nino Salvaggio International Marketplace is currently looking for an Assistant Customer Service Manager for their Livonia location. The role involves assisting the customer service manager in directing and supervising department functions to ensure optimal productivity and excellent customer service.

E-CommerceFood and BeverageShopping

Responsibilities

Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results

Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc

Place primary importance on delivering superior customer service

Maintain attention to detail, completing multiple or repetitive tasks, including cash handling

Operate cash register when needed

Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines

Ensure that cashiers are assisted with price checks in a prompt and timely fashion

Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same

Other duties as assigned