Corporate Travel Management (CTM) US · 5 hours ago
After Hours Travel Advisor
United States
Full-time
Remote
Mid Level
$40K/yr - $60K/yr
3+ years expCorporate Travel Management (CTM) US is a company that provides travel services for business travelers. The After Hours Travel Advisor is responsible for arranging travel services, ensuring customer satisfaction, and developing collaborative relationships with clients and vendors.
Business TravelInformation TechnologyLeisureTourismTravel
Responsibilities
Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client
Develop an understanding of basic international travel, including fares and pricing, available resources and travel documentation requirements
Be consultative with customer, adhering to organization’s Travel Policy guidelines
Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources
Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving
Quality Control each reservation before queuing to the relevant ticketing/quality control queue
Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues
Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner
Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call
Monitor assigned queues throughout the work day to ensure reservations and tasks are accurate and complete. Contact supervisor if any tasks cannot be completed by end of shift
Create and update passenger profiles to properly service each traveler
Collect payment from customer for travel services according to Client’s Travel Policy and Travel and Transport Policy and Procedures
Read daily briefings and industry announcements to keep abreast of industry developments
Participate in training opportunities to maintain and expand travel knowledge and customer service skills
Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.)
Maintain productivity goals as set by leadership
Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service to all internal and external clients
Must maintain good attendance record
Other duties as assigned
Qualification
Required
High School Diploma or equivalent is required
Post-Secondary Education in Travel and Tourism
For external applicants this position requires at least 3 years travel counselor experience or equivalent travel industry experience
Strong interpersonal skills and capability to work effectively with all levels
Demonstrates professionalism and skills to maintain positive image
High level of accuracy and attention to detail
Ability to keep confidential any information, observations, or viewpoints regarding business matters
High degree of motivation with driving sense of responsibility, accountability, and responsiveness
Working knowledge of technology and PC literacy
Proficient on GDS
Strong ability to prioritize and multi-task
Geography knowledge
Ability to read and interpret documents
Strong communication and customer service skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standard situations
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Company
Corporate Travel Management (CTM) US
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin O'Malley
CEO, CTM North America
Maureen Brady
Chief Operating Officer
Company data provided by crunchbase