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Ulta Beauty · 6 hours ago

Multi Brand Advisor I

Orange, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $30/hr

Ulta Beauty is the largest North American beauty retailer, transforming the world of beauty through exceptional service and product offerings. The Multi-Brand Advisor is responsible for maximizing sales for focused brands by engaging guests, assisting with product selection, and maintaining store standards while providing an exceptional guest experience.

BeautyConsumer GoodsCosmeticsRetail

Responsibilities

Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals, and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales as set by Ulta Beauty for the store

Build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate

Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor

Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, offering samples, recommending complementary products and/or services, and informing guests of current promotions, events and services within the store

Build, maintain, and successfully provide superior service to every guest, every day to grow a customer list for MAC, Clinique, and Estee Lauder brand sales

Courteously handle sales, refunds, and exchanges

Have solid knowledge of the MAC, Clinique and Estee Lauder brands within the store, their heritage and know-how, and share knowledge with guests and the team

Perform makeup applications, skincare analysis and product demonstrations with guests to drive sales and the guest experience

Grow and enhance business by demonstrating and executing exclusive product demonstrations

Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the MAC, Clinique, and Estee Lauder brands and the store

Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store

Use the provided clientele system to obtain guest information; follow up consistently with guests after sales and/or sampling to build loyalty and grow the business

Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Maintain prompt, regular attendance

Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served

Maintain strong relationships with MAC, Clinique, and Estee Lauder brand partners through participation in required trainings and the execution of in-store events and promotions

Address and successfully resolve guest concerns according to Ulta Beauty philosophy and standards

Collaborate with managers and associates throughout the store to help grow the business

Attend seasonal seminars hosted by Education Executives and regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive MAC, Clinique, and Estee Lauder brand sales performance

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards

Know and understand the opportunities related to MAC, Clinique, and Estee Lauder products within Ulta Beauty

Model brand image and expectations by adhering to the Ulta Beauty dress code, including wearing brand assets as directed

Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards

Maintain outstanding store operational standards, including cleanliness of the MAC, Clinique and Estee Lauder brand area(s), and any additional assigned area, including the salesfloor, restrooms, cashwrap, backroom, and break area

Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipment

Protect company assets by following loss prevention best practices and providing exceptional guest service

Execute other operational tasks as directed