DICK'S Sporting Goods · 5 hours ago
Retail Customer Service Specialist
Leominster, MA
Part-time
Onsite
New Grad, Entry Level
$15/hr - $22/hrDICK'S Sporting Goods is committed to creating an inclusive and diverse workforce, reflecting the communities they serve. The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience through in-depth product knowledge and high brand standards.
Consumer GoodsE-CommerceSporting GoodsSports
Responsibilities
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience
Serve as primary customer service provider at the front end and liaison between customers and management
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management
Qualification
Required
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Preferred
Prior retail sales, cashier, or customer-focused experience preferred
Benefits
DICK'S Sporting Goods complies with all state paid leave requirements.
Generous suite of benefits.
Company
DICK'S Sporting Goods
Dick's Sporting Goods is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment
Founded in 1948
10001+ employees
H1B Sponsorship
DICK'S Sporting Goods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (17)
2023 (14)
2022 (19)
2021 (14)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-06Post Ipo Debt· $2B
2022-01-14Post Ipo Debt· $1.5B
2002-10-16IPO
Leadership Team
Edward W. Stack
Chief Executive Officer & Founder
Lauren Hobart
President and CEO; Member of Board of Directors
Recent News
Boston Herald
2025-12-21
2025-12-19
Benzinga.com
2025-12-19
Company data provided by crunchbase