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Lincoln Financial · 3 hours ago

Life Claims Examiner II

United States

Full-time

Remote

Entry, Mid Level

$22.59/hr - $30.12/hr

2+ years exp

Lincoln Financial is a company that helps people confidently plan for their financial future. They are seeking a highly motivated Life Claims Examiner II to investigate, evaluate, and manage life claims while ensuring quality decisions and customer satisfaction.

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Responsibilities

You will make routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines

You will apply expanded knowledge obtained from the role in increasingly more complex situations and continue to acquire more knowledge to apply in role. In addition, you will provide a diverse range of information and perform a diverse range of tasks/transactions related to common programs and services

You will process increasingly complex life claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meet departmental quality/production standards

You will review and provide specific information to increasingly complex questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying expended knowledge

You will provide routine responses and a diverse range of information to junior team members' questions to support organizational capabilities

You will obtain needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions

You will review increasingly complex submitted claim information for payment. In addition, you will ensure the accuracy and completeness of submitted claims. You will escalate claims issues/concerns to senior team members and/or management

You will provide customer service to internal and/or external stakeholders, recognize what needs to be done to meet customer needs and demonstrate flexibility and responsiveness to meet customer needs on routine work independently