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Berkshire Bank · 6 hours ago

Teller

Utica-Rome Area

Full-time

Onsite

New Grad, Entry Level

$17/hr - $26.55/hr

Berkshire Bank is a retail banking institution seeking a Teller to cultivate relationships with customers and promote the Bank’s products and services. The role involves performing a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services.

BankingFinancial Services

Responsibilities

Handles complex client issues while executing excellent customer service principles

Excel at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette

Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business

Explains Bank policy and procedures to customers

Assists clients with digital engagement and satisfaction

Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals

Participate in outbound calling campaigns

Identify opportunities when processing transactions to meet clients’ needs and refer opportunities to bankers

Executes an extensive variety of customer transactions in accordance with Bank policy and procedures

Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures

Maintains working knowledge of all banking regulations

Handles large amounts of cash in an organized, timely and accurate fashion

Balances own cash drawer daily within the prescribed balancing guidelines

Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer

Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments

May assist with branch capture of transaction work and cash letter reports as needed

Provides back up and support to Branch Supervisor tasks as needed

Available to work Saturday hours and travel to nearby offices as required

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties