Technical Support for a Web Hosting Account jobs in United States
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LTVplus · 9 hours ago

Technical Support for a Web Hosting Account

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

LTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking a Technical Support representative to handle customer inquiries across various platforms, providing personalized support and collaborating with the team to enhance customer satisfaction.

ContentCustomer ServiceInternet
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Growth Opportunities

Responsibilities

Handle customer inquiries across email, chat, and social media like a pro
Be the voice of the brand, providing personalized and top-notch support
Collaborate with our awesome team to boost customer satisfaction and share insights
Use various tools and platforms to troubleshoot and resolve customer issues efficiently
Adapt to different client needs – because every day is a new adventure!

Qualification

SaaS technical supportDaaS technical supportEmail marketing knowledgeJira experienceHTML understandingExcel/CSV proficiencyAnalytical skillsTyping skillsProactive initiativeComfortable with Google TranslateCompliance backgroundFraud backgroundEnglish grammarProblem-solving skillsDetail-oriented

Required

Has SaaS and DaaS technical support experience (specific to email and website marketers)
Knowledge in Email Marketing Basics
Experience in using Jira
HTML understanding
Working/editing comfortably with Excel/CSV or other data files required
Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite)
Natural aptitude for following listed protocols prior to escalation
Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B)
Strong typing skills, strong English grammar required (email, chat messaging, no voice)
Comfortable with Google Translate
Can address Tier1/2 technical support for email notifications, account investigation and answering in guiding product usage via chat and emails
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats like a pro

Preferred

Compliance and/or fraud background
Experience with software such as Front, ReAamze, MadMimi, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack

Company

LTVplus

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LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
dateFounded in 2017
location
West Palm Beach, Florida, USA
people-size201-500 employees
web-link
https://www.ltvplus.com/

Funding

Current Stage
Growth Stage

Leadership Team

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David Henzel
Co-Founder
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Recent News

GlobeNewswire
LTVplus Launches AI Support Readiness Test to Help Companies Avoid Costly Automation Failures
2025-12-09
Company data provided by crunchbase