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Bloomingdale's · 6 hours ago

Luxury Personal Shopper - Full Time

New York, NY

Full-time

Onsite

Mid Level

3+ years exp

Bloomingdale's is dedicated to making fashion personal and fun, and they are seeking a Luxury Personal Shopper to enhance the shopping experience for their most valuable clients. This role focuses on maximizing sales, building long-term relationships, and providing high-level service while acting as a fashion authority and brand ambassador.

E-CommerceFashionLifestyle

Responsibilities

Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service

Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts

Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales

Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments

Effectively manages time and productivity; utilizes available technology to maximize efficiency

Expert in the features of the Bloomingdale’s app and teach clients how to use it; utilizes 'wish list' with clients to share product likes

Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating 'post-worthy' experiences

Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls

Proactively seeks out product knowledge and has the confidence to sell luxury product

Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores

Merchandise Personal Styling offices, demonstrating expert mixing of product

Develops a luxury client interested in attending unique events

Builds a relationship based on trust with each client

Has strong ties to the community, particularly with local charities; establishes Bloomingdale’s as a strong supporter in the community that gives back while creating business opportunities

Assists the General Manager in acquiring new high value clients through networking

Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store

Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities

Cares about the overall service standard in the building, stops to assist or address clients’ needs throughout the store

Regular, dependable attendance & punctuality

Qualification

Luxury product knowledgeFashion educationClient relationship buildingSocial media proficiencySales techniquesAnalytical skillsCommunicationLeadership skills

Required

High School Diploma or equivalent required

3-5 years related experience

Excellent written and verbal communication skills

Ability to read, write, and interpret documents

Basic math skills such as addition, subtraction, multiplication, and division

Strong analytical and problem-solving skills

Must be able to work independently with minimal supervision

Able to react and adapt well to changing priorities

Leadership: Set clear expectations for leadership behavior and accountability for results

Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays

Regular, dependable attendance and punctuality is required

Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs

Benefits

401k

Medical/vision/dental/life/disability insurance options

PTO accruals

Holidays

And more

Company

Bloomingdale's

Glassdoor3.4

Bloomingdale's operates a chain of department stores that offers clothing, shoes, handbags, wallets, and accessories for men and women. It is a sub-organization of Macy's.

Founded in 1860

New York, New York, USA

5001-10000 employees