LTVplus ยท 11 hours ago
Seasonal Customer Service Agent for a Flower Delivery Service
United States
Full-time
Remote
Entry Level
2+ years expLTVplus is a remote-first company dedicated to delivering exceptional customer experiences for brands globally. They are seeking Seasonal Customer Service Representatives to effectively interact with customers, addressing their needs and resolving issues through various communication channels.
ContentCustomer ServiceInternet
Responsibilities
Respond to customer inquiries and requests in a timely, professional, and courteous manner to achieve satisfaction and provide solutions
Provide accurate information regarding products, services, and company policies
Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary
Keep detailed records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and policies set by the campaign
Qualification
Required
At least 2 Years of Experience
Software/platforms required: Authorize.net AirCall Slack WhatsApp Zendesk Tableau
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Patience, empathy, and a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Proficiency with computers and the ability to learn new software
The agent needs to have a neutral accent and a good command of the English language
Preferred
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats like a pro
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase