Frost · 4 hours ago
Customer Service Specialist
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expFrost is a leading banking institution with over 150 years of experience in providing exceptional banking services. The Customer Service Specialist role involves being the first line of support for customers, handling inbound and outbound calls, troubleshooting issues, and partnering with business lines to fulfill customer requests.
Banking
Responsibilities
Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
Manage competing priorities to ensure you’re meeting customer needs accurately and efficiently
Qualification
Required
Flexible availability, including weekends
Proven commitment to continuous improvement and a high attention to detail
Excellent written and verbal communication skills
1+ years of experience in customer service, sales, or banking
Experience in a customer contact center setting
Proficiency in Microsoft computer applications
Preferred
Completion of at least 30 hours of college coursework
Bilingual in English and Spanish
Benefits
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Company
Frost
Frost provides banking, investments, and insurance services to businesses and individuals throughout Texas.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Phillip Green
Chairman and Chief Executive Officer
Patrick Frost
President
Recent News
2025-11-25
2025-11-03
PR Newswire
2025-10-31
Company data provided by crunchbase