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Macy's · 1 hour ago

Retail Customer Experience Associate, Las Vegas Fashion Show - Full Time

3200 Las Vegas Boulevard S, Las Vegas, NV, 89109, US

Full-time

Onsite

Entry Level

2+ years exp

Macy's is more than just a store; it's a story that has captured the hearts of America for over 160 years. As a Customer Experience Colleague, you will create exceptional shopping experiences by engaging with customers and driving sales while collaborating with various departments to enhance the overall customer journey.

Consumer GoodsFashionRetail

Responsibilities

Create exceptional, personalized shopping experiences for customers

Prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online

Drive cross-category sales to support overall business goals

Make tailored product recommendations and leverage digital tools to enhance the customer journey

Work across different departments daily, often transitioning between multiple areas throughout the day

Play a key part in client relationship building through outreach tools like My Client and social media

Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the overall customer experience

Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures

Qualification

Customer serviceSales experienceDigital tools proficiencyCredit account managementCommunication skillsTeam collaborationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting daily sales goal challenges

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

Essential Physical Requirements: This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions