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Macy's · 2 hours ago

At Your Service Captain, Rockaway Town Square - Full Time

303 Mount Hope Avenue - Suite A, Rockaway, NJ, 07866, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retail company that has been a part of America's culture for over 160 years. The At Your Service Captain is responsible for advocating for customer satisfaction, problem-solving, and enhancing brand loyalty while leading colleagues to ensure an outstanding customer experience.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding

Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange

Enhance the in-store customer experience by promoting our Macy's mobile app

Meet with People Leaders throughout the day to plan and monitor total store activities

Lead colleagues in the execution and completion of assigned tasks

Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes

Perform store opening and closing procedures, including accessing the alarm system and settling the registers

Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services

Keep current on updates to services, promotions and policies

Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders

Perform all applicable sales and/or support duties in addition to above

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer satisfactionBrand loyaltyProblem-solvingRetail experienceEffective communicationAdaptabilityTeam leadership

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Proficient in communicating effectively with customers and providing clear direction to colleagues

Self-starter in adapting quickly to changing customer expectations and needs

Resourceful and able to adapt quickly to changing priorities and deadlines

High school diploma or equivalent

1-2 years of direct retail experience preferred

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

Frequent use of computers and handheld electronic equipment

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Lifting and moving items weighing up to 30lbs

Preferred

1-2 years of direct retail experience preferred

Benefits

Comprehensive health and wellness coverage

401(k) match to invest in your future

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)