Digital Realty · 4 hours ago
Sr. Manager Global Client Delivery – Strategic Accounts
350 East Cermak Road, Chicago, IL, 60616, US
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expDigital Realty is a company that delivers a full spectrum of data center, colocation, and interconnection solutions. The Sr. Manager Global Client Delivery will act as the single point of contact for global strategic accounts, ensuring effective project delivery and coordination across internal functions to meet contract terms.
3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media
Responsibilities
Act as the single point of contact for a single or multiple global strategic accounts for all in region or global project (includes hyperscale and colocation/edge nodes) providing a global consolidated view of all activities related to pre and post commissioning work
Partner up with Sales, Solution Engineering, PMG and any other internal functions in negotiation of contract/SO terms
Accountable for adherence to and delivery per project contract/SOW terms
Partner with D&C and Implementation Services to ensure project SOW and project cost are validated before being presented to the customer. Obtain approval from the customer and facilitate mobilization of all relevant teams
Host internal KOC
Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigating actions are fully understood and communicated in an effective manner to customers
Partner with DE&C and Implementation Services to ensure project updates are completed, escalated for aggregation, and made ‘customer ready’
Collaborate with CSMs to assist in the development and maintaining of customer playbooks for Digital Realty’s most strategically important customers
Partner with DE&C and Implementation Services to ensure customer handover is delivered in a seamless fashion, includes customer verification documentation upload, and sign off
Ownership of customer commissioning reporting for pre-commissioning and post-commissioning projects
Participate in customer installation and Operational milestone check-in, including oversight of delivery and management of baseline schedule
Ownership of reporting of execution and closure of project punch list
Ownership of individual strategic customer accounts for all day 1 and day 2 project work within the region and/or globally
Qualification
Required
College degree preferably technical (i.e.: Engineering, Telecom, Computer Science etc.)
Minimum 10 years of experience in operations, data centre construction and/or in the telecommunications/engineering industry
Highly developed data centre industry knowledge, experience, and perspective with commensurate verbal, analytical, presentation and writing skills
Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications
Familiarity with construction accounting
Expert level knowledge with various forms of customer contracts and vendor agreements (MSA, AIA, SO, etc.)
Advanced analytical and quantitative skills
Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills
Must be a self-starter, proactive, flexible, and able to work within and meet deadlines
Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment
Proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project
Position requires 40 % travel to support regional/global portfolio
Benefits
Highly competitive compensation package
Excellent benefits
Company
Digital Realty
Digital Realty is a data center platform, delivering customized data analysis solutions to businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$13.92B2025-11-12Post Ipo Debt· $1.62B
2025-06-17Post Ipo Debt· $983.24M
2025-01-07Post Ipo Debt· $882.98M
Leadership Team
Matt Mercier
Chief Financial Officer
J
Jordan Sadler
Senior Vice President, Public and Private Investor Relations
Recent News
2025-12-27
2025-12-24
Business Standard India
2025-12-22
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