NYU Langone Health · 3 hours ago
Strategy Improvement Specialist - Patient Experience and Culture - Per Diem
Patchogue, NY
Full-time
Onsite
Mid Level
$41.20/hr - $41.20/hr
3+ years expNYU Langone Hospital—Suffolk is a 306-bed medical center providing care to residents of eastern Long Island. The Strategy Improvement Specialist will be responsible for ensuring staff engagement in a patient-centered organization and fostering a culture through patient, family, and staff engagement, collaborating with teams to enhance the patient and family experience.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Serve as a Patient Experience subject matter expert in helping leaders and staff assess needs and opportunities, identify projects/initiatives to help support these opportunities, and assisting with sustainability'
Collaborate closely with the Director of Patient Experience and Culture to research best practices and to develop innovative initiatives and process metrics to help improve Patient Experience outcomes
Review and understand HCAHPS and other patient satisfaction results
Assists with comment reviews and distribution
Serve as project lead in the development, writing, reviewing, and production of communication materials, ensuring key milestones and deliverables are achieved within set timelines; brief Patient Experience leaders, committees, stakeholders on project progress at regular intervals
Develop and deliver of engagement strategies through concept, research, design, implementation, and data analysis
Cultivate relationships and collaborate with departments across the hospital (Nursing, IT, Communications, Printing/Design, etc.) to assess needs and effectively produce health-literate communication materials
Engage cross-functional teams to understand and maintain a strong customer focus and commitment to patient needs and experience in information delivery and consumption to improve patient satisfaction
Design communication and engagement materials consistent with institutional branding and design guidelines, using industry-standard design tools, as needed
Prepare visually attractive, accurate, timely reports, and presentations utilizing appropriate software applications
Help with identifying educational and coaching needs; and supporting units/departments with identified educational/coaching needs
Participates in reward and recognition based on results
Effectively communicates and develops a professional level of cooperation across the organization
Aids in the development and achievement of department goals and objectives that are consistent with Long Island Community Hospitals mission and vision
Demonstrates knowledge of the organization's Service Standards and incorporates them into the performance of duties
Performs other duties as assigned
Qualification
Required
Bachelors degree is required
Minimum of 3 years of experience in a healthcare setting
Knowledge of healthcare and customer service settings
Knowledge of HCAHPS and most possess analytical skills
Proficient writer and knowledge of health literacy
Knowledge of and experience with methods that engage users
Excellent verbal, written, interpersonal, client centered and relationship building skills
Understanding of health literacy principles
Strong design knowledge and experience with InDesign, Photoshop and Illustrator
Basic knowledge of HTML coding
Computer proficiency in Microsoft Windows, Microsoft Office, Internet, and database programs
Attention to detail, a high level of accuracy and pride in producing quality work
Preferred
Data visualization and/or experience with infographics preferred, but not required
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2025-12-17
2025-12-16
Company data provided by crunchbase