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Swisslog Healthcare · 6 hours ago

Field Service Engineer (Translogic) - Chicago, IL

Denver, CO

Full-time

Onsite

Entry Level

$55K/yr - $68K/yr

1+ years exp

Swisslog Healthcare is dedicated to customer care and support initiatives, and they are seeking a Field Service Engineer to interface with customers daily. This role involves ensuring optimal system performance and improving patient safety through various customer support duties related to Swisslog Healthcare products.

Health Care

No H1B

U.S. Citizen Only

Responsibilities

Provide scheduled preventive maintenance services to contract customers in assigned area

Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required

Provide start-up services on Translogic Systems as assigned

Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists

Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required

Train Swisslog customers on system and light maintenance operations

Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required

Conduct periodic customer care visits to monitor product performance and customer satisfaction

Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog

Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility

Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner

Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base

Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities

Maintain a clean and professional appearance at all times when working with customers

Adhere to and strictly enforce all company safety policies and procedures

Attend required training programs to keep current on system updates

Position may require some travel as well as holiday and weekend work

Qualification

Field service experienceElectro-mechanical productsRead blueprintsPC software literacyBasic networking skillsEffective communicationInterpersonal skillsSelf-starterOrganizational skills