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Senior Helpers · 3 hours ago

Front Desk Administrative Assistant

Germantown, TN

Full-time

Onsite

Entry Level

$16/hr - $16/hr

2+ years exp

Senior Helpers is an independently owned franchise providing in-home senior care services. The Front Desk Administrative Assistant will coordinate office activities, assist with billing and payroll, maintain files, and support other departments.

Health Care

Responsibilities

Answer and screen incoming phone calls in a pleasant, courteous manner

Build rapport with potential clients and schedule assessments

Collect, check for accuracy and file all necessary records related to Long Term Care (LTC)

Monitoring the outstanding Long Term Care receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy

Monitor and track late and missing clock ins, reporting to management as needed

Complete caregiver reference checks and criminal background checks

Create new hire packets and employee handbooks

Verify complete caregiver information in the file after hiring

Input caregiver information into home care software

Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation

Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible

Complete other duties and responsibilities as assigned

Assist the scheduling department with client/caregiver schedule changes as needed