Apply on Employer Site

SAIC · 6 hours ago

Junior Service Desk Technician

Vancouver, WA

Full-time

Onsite

Entry Level

$0/yr - $40K/yr

1+ years exp

SAIC is currently seeking a motivated customer-oriented person who is looking to begin a career in the fast-paced and exciting IT industry. This role will provide IT support to the United States Department of Transportation in Vancouver, WA as a Junior Service Desk Technician, offering opportunities for mentorship and career growth.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Provide rapid-response support for customers via Microsoft Teams, Google Chat/Meet, emails, phone calls, and in-person for walk-in customers

Coordinate administrative processes with groups of stakeholders, providing clear and timely communication to all involved parties

Create, track, and resolve tickets using ServiceNow or similar software

Document all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar

Prioritize workload by measuring user impact and time-sensitivity

Evaluate the complexity of tickets and escalate as needed to other technicians, both locally and across wider DOT support teams

Set up customer workstations, including: computers, docking stations, monitors, keyboards, and other peripherals

Provide support for Microsoft Office/365 applications and Google Workspace applications

Install software and run repair processes

Follow all IT and security policies that are set by SAIC and the federal customer

Lift up to 30 pounds unassisted

Other related duties as assigned by the IT Contract Supervisor

Qualification

Customer service supportTechnical aptitudeServiceNowMicrosoft Office/365Google WorkspaceMultitaskingCommunication skillsProblem-solving skillsOrganizational skills

Required

Must have a High School diploma

Must have minimum 1 year of experience providing customer service support in a business organization

Must be able to work physically on-site at the Western Federal Lands Highway Division facility in Vancouver, Washington five days per week, eight hours per day

Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and who has the ability to pass a background investigation and obtain a Public Trust determination