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AFR Furniture Rental · 11 hours ago

Inside Sales Specialist (52357)

Corporate - Pennsauken, NJ 08110

Full-time

Onsite

Mid Level

AFR Furniture Rental is seeking an Inside Sales Specialist to prepare and process residential rental proposals and paperwork. The role involves acting as a main point of contact for communication with new and existing customers, collaborating with the outside sales team, and managing sales leads effectively.

CommercialE-CommerceFurnitureRentalRetail

Responsibilities

Collaborate with and provide support for the outside sales team. Work together to meet monthly goals

Identify and research potential sales leads. (Document in Salesforce)

All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot be reached via phone, follow-up with an email. Three attempts to reach the customer are required prior to closing the lead with a reason code in NAV & Salesforce

All leads documented in Salesforce daily – phone/email inquiries not requiring a formal quote are to be documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources

Coordinate with Operations all requests for inventory and scheduling

Communicate rental policies to clients. Manage client expectations with clear and consistent communication. (Document in Salesforce)

Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options, adding additional discounts when necessary based on limits set by RSM

Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams

Maintain direct residential rental aging

Maintain knowledge of product, policies and specials

Detail subject lines when sending emails: Direct Renter – Name – Market

Copy the outside AE on all emailed communication

Link all documents

Qualification

SalesforceCustomer serviceProblem solvingOrganization skillsSocial perceptivenessService orientationCoordination skillsJudgementActive listeningPersuasionDecision-making