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JG Wentworth · 1 hour ago

Customer Service Representative- Remote

United States

Full-time

Remote

Entry Level

$35K/yr - $40K/yr

1+ years exp

J.G. Wentworth is a company that provides debt resolution services, and they are seeking a Customer Service Representative to join their remote team. The role involves being the primary point of contact for clients, ensuring their questions and concerns are addressed promptly while maintaining high levels of customer satisfaction and retention.

Debt CollectionsFinancial ServicesLegal

Responsibilities

Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals

Ensure all client questions and concerns are resolved promptly, professionally and thoroughly

Build rapport and trust with clients through open and transparent communication via phone and email

Use our CRM to manage client accounts and document client discussions with detail and clarity

Assist with reviewing enrollment information to ensure the client's success in completing the program and other key retention activity throughout the program

Take and manage escalation calls with courtesy and professionalism

Work hand in hand with other supporting departments to ensure our client's success in the program

Qualification

Customer Service experienceFluent in SpanishCall center experienceFinancial services experienceProficient in WordExcel & OutlookMultitasking skillsEmpathyTime management skillsOrganizational skillsClear communication skillsPositive attitudeTeam player