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AFR Furniture Rental · 3 hours ago

Special Events Account Executive (50163)

Seattle - Lakewood, WA 98499

Full-time

Onsite

Entry, Mid Level

2+ years exp

AFR Furniture Rental is a company focused on providing furniture rental solutions. They are seeking a Special Events Account Executive to support sales goals through effective sales techniques and exceptional customer service, while developing relationships with special events clients.

CommercialE-CommerceFurnitureRentalRetail

Responsibilities

Establish, grow and maintain effective relationships with assigned accounts

Answer incoming sales calls, written inquiries, and inbound requests

Develop and maintain relationships with special events clients

Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc

Present company products and services to both current and prospective clients

Prepare price quotes to new and existing clients

Attend networking and industry events to help promote the AFR brand

Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)

Assist in Collections efforts for all assigned Special Events Accounts

Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)

Review and report complaints received from customers and recommend corrective action to management

Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals

Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers

Identify and research potential sales leads to visit, along with leads generated by inside sales team

Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up

Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share

Entering information related to potential leads and existing clients

Create presentations for client’s individual event needs, as well as in-person meetings

Help client’s design their event using furniture, and suggest alternative options based on theme, budget, availability, and style

Communicate rental policies to clients. Manage client expectations with clear and consistent communication

Attend all Sales/Ops weekly meetings

Attend 3-5 Networking Events per month

Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role

Assist in communication with clients related to aging and billing

Qualification

SalesforceCustomer servicePresentation skillsBusiness developmentNegotiation skillsNetworking skillsPlanning skillsOral communicationWritten communicationInterpersonal skillsOrganization skillsTime management