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Golden 1 Credit Union · 2 hours ago

CSU Branch - Member Service Specialist III (Full-Time/Part-Time)

7770 College Town Dr, Sacramento, CA 95826, USA

Full-time, Part-time

Onsite

Mid Level

$23.50/hr - $23.50/hr

3+ years exp

Golden 1 Credit Union is seeking a Member Service Specialist III to provide the highest level of service to its members. The role involves processing financial transactions, engaging with members to identify their needs, and ensuring compliance with credit union policies and regulations.

BankingFinanceFinancial Services

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer

Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance

Assesses members needs while processing transactions

Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system

Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union

Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc

May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above

Activates alarm

Verifies signature cards in ECM (Enterprise Content Management)

Check acceptance approval within assigned limits

Ensures confidentiality of all member and credit union information

Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions

Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed

Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions

Mentors and advises MSSI’s and MSSII’s

Develops coaching and leadership skills by observation and training courses

Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system

Enroll members in the different channels that Golden 1 uses: online, mobile, etc

Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals

Process consumer loan applications and completes the fulfillment of loan when appropriate

Approves signature cards

Audits loan reports and provides coaching as needed to avoid future errors

Provide approvals based on authorized limits as assigned by the Branch Manager

Notarizes member documents (certification of trust, etc.)

Collects medallion stamp request information and sends to MSS IV or above for approval

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position

Interacts professionally with members

Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication

Effective listener. Communicates with empathy

Associates member needs based on conversation to G1 products and services

Overcomes basic objection or resistance through conversation

Works as part of a team

Accepts constructive feedback positively and utilize it to help personal and professional development

Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1

Communicates the "why", not just the "how" or "what"

Overcomes member objections and resistance with a calming and reassuring presence

Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience

Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations

Qualification

Customer serviceCash handlingFinancial transactionsMicrosoft OfficeEnAct systemEmpathyNotary PublicCommunicationTeamworkPositive attitudeFlexibilityInitiative

Required

High School or GED required

Minimum two plus year of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus and 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Excellent oral and written communication skills

Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service

Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager

Proficient adding profiles and updating tasks, activities and notes in EnAct

Proficient in Maestro and LPQ

Prolonged standing throughout the workday. A teller stool is provided as may be needed

Ability to lift up to thirty pounds

Ability to frequently move about the branch to accomplish tasks

Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed

Corrected vision in the normal range

Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed