Realm Health ยท 2 hours ago
Customer Service Representative
Dallas, TX
Full-time
Onsite
Mid Level
$18/hr - $21/hr
3+ years expRealm Health is a leading insurance agency serving the trucking and logistics industry, dedicated to providing affordable healthcare to professional drivers. They are seeking a customer-focused Customer Service Representative to join their Member Services team, responsible for providing exceptional support and solutions to members' inquiries and concerns.
FinanceHealth CareHealth InsuranceInsurance
Responsibilities
Serve as the primary point of contact for member inquiries, providing accurate, timely information
Resolve member concerns and issues with empathy and critical thinking to ensure a positive experience
Communicate effectively with members to address questions related to their insurance products and services
Collaborate with internal teams to escalate and resolve complex member issues as needed
Document member interactions and maintain records in compliance with company policies
Maintain up-to-date knowledge of company policies, procedures, and offerings to provide expert assistance
Identify member needs and proactively recommend solutions or additional services to align with their requirements
Other duties as needed
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of professional experience in customer service, preferably within the insurance industry
Proficiency in navigating customer service tools and systems to manage inquiries and issues effectively
Exceptional empathy and a service-oriented mindset to create outstanding customer experiences
Strong critical thinking and problem-solving skills to address and resolve customer concerns efficiently
Excellent verbal and written communication skills in English
Ability to work collaboratively as part of a team in a fast-paced work environment
High attention to detail and organizational skills to manage multiple tasks effectively
Company
Realm Health
Realm Health is an insurance marketing company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase