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University of Miami · 4 hours ago

Endpoint Services Technician

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

The University of Miami Health System, known as UHealth, is seeking a full-time Endpoint Services Technician to provide technical user support for network communications. The role involves monitoring systems, assisting with endpoint devices, and ensuring quality customer service to academic and administrative staff.

Higher Education

H1B Sponsor Likely

Responsibilities

Acts as first point of contact in the problem determination process, for endpoint solutions and network issues

Provides quality customer service to all clients in a timely and professional manner

Organizes and prioritizes support requests

Monitors, administers, tracks, and verifies completion of help desk tickets

Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software

Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers

Conducts basic troubleshooting for endpoint devices

Perform regular maintenance and updates on endpoint devices

Loads and configures software on endpoint devices

Verifies software is functional and escalates issues

Decommissions any existing hardware that has been replaced

Completes, updates, and closes Service Center tickets

Adheres to University and unit-level policies and procedures and safeguards University assets

Qualification

Endpoint device supportNetwork troubleshootingHelp desk ticket managementSoftware installationCustomer serviceMicrosoft Office proficiencyAttention to detailConfidential information handlingCollaboration

Required

High school diploma or equivalent

Minimum 1 year of relevant experience

Skill in completing assignments accurately and with attention to detail

Ability to analyze, organize and prioritize work under pressure while meeting deadlines

Ability to process and handle confidential information with discretion

Ability to work evenings, nights, and weekends as necessary

Commitment to the University's core values

Ability to work independently and/or in a collaborative environment

Proficiency in computer software (i.e. Microsoft Office)

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (137)

2024 (153)

2023 (150)

2022 (122)

2021 (95)

2020 (114)