Senior Contact Center Agent jobs in United States
cer-icon
Apply on Employer Site
company-logo

IHMVCU ยท 2 weeks ago

Senior Contact Center Agent

position2500 River Drive, Moline, IL 61265, US
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$18/hr - $21/hr
date2+ years exp

IHMVCU is committed to creating a collaborative and supportive workplace. The Senior Contact Center Agent serves as the first point of contact for members, handling inquiries and transactions while promoting products and services to support financial wellness.

Financial ServicesNon Profit

Responsibilities

Assist members with account inquiries, information on loans, online banking, and other financial needs
Resolve member issues efficiently, aiming for first-contact resolution
Build relationships and identify opportunities to match members with products and services that support their financial wellness
Accurately document member interactions and follow compliance procedures
Participate in meetings, training, and organizational initiatives
Stay current on policies, technology, and remote delivery options
Take initiative for personal development and skill-building
Serve as a subject matter expert and support other agents
Handle complex and escalated member calls professionally
Suggest process enhancements that support more efficient and effective service delivery

Qualification

Contact Center experienceTelephony software proficiencyCore banking systemsCRM platformsMember service skillsCommunication skillsProblem-solving skillsConflict resolution

Required

High School diploma or equivalent
Minimum 2 years' experience in a Contact Center environment, preferably within a Credit Union or financial institution
Proficiency with telephony software, core banking systems, and CRM platforms
Proven success in meeting Contact Center performance metrics and KPIs
Strong ability to manage high-pressure situations and resolve conflicts
Excellent communication, problem-solving, and member service skills

Benefits

Outstanding training; We are committed to learning new skills and growing personally & professionally
Competitive compensation
401(k) with company match and profit sharing
Paid time off with paid holidays
Life Insurance
Paid Community Volunteering
Education reimbursement
Fitness reimbursement
Health insurance including dental and vision
Flexible Spending Accounts & Health Savings Accounts
Employee Assistance Program (EAP)
Access to fitness center

Company

IHMVCU

twittertwittertwitter
company-logo
IHMVCU is a non-profit organization provides financial solutions.
dateFounded in 1934
location
Moline, Illinois, USA
people-size201-500 employees
web-link
https://www.ihmvcu.org/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Brian Laufenberg
President / CEO
linkedin
leader-logo
Allan Hosack
CFO/CRO/Wealth & Insurance Practice Leader
linkedin
Company data provided by crunchbase