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Swisslog Healthcare · 15 hours ago

Advanced Technical Support Specialist

Denver, CO

Full-time

Onsite

Mid, Senior Level

$70K/yr - $85K/yr

5+ years exp

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions. The Advanced Technical Support Specialist provides 24-hour advanced technical support for customers, trains personnel, and ensures the successful completion of special projects.

Health Care

H1B Sponsor Likely

Responsibilities

Provide scheduled preventive maintenance services to contract customers in assigned area

Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required

Provide or assist with start-up services on Swisslog Healthcare products as required, working closely with the assigned Installation Specialists

Provide advanced factory training to Swisslog Healthcare employees and customers on system operation and maintenance, either at the Training Center in Denver and/or at an onsite customer location

Promote parts orders, provide recommended parts lists to clients, and recommend inventory stocking levels to customers as required

Conduct periodic customer care visits to monitor product performance and customer satisfaction

Maintain accountability/inventory of assigned spare parts 'crash kit' and customers’ consignment inventories (in cases where inventories are contractually maintained by Swisslog Healthcare)

Assist customers with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

Ensure that required administrative paperwork, especially Mobile Service Work Orders, Expense Reports and Downtime Reports, are properly filled out and processed in a timely manner

Communicate, and share information with other internal teams as needed, including sales and support, project management, and engineering

Adhere to and strictly enforce all company safety policies and procedures

Handle, by telephone or in writing, inquiries concerning the operation and troubleshooting of Swisslog Healthcare systems

Participate in engineering design reviews and recommend product improvements

Report concerns on system performance from the field; participate in brainstorming sessions to solve difficult issues

Act as lead technical contact on special projects, and work closely with the special projects engineering group from system design through installation

Travel to customer sites to assist junior Customer Support Engineers in troubleshooting difficult problems or critical failures

Conduct formal classroom training on Swisslog Healthcare systems layout, installation, startup and ongoing maintenance at the corporate training facility, and at customer locations as assigned/required

Maintain/validate training manuals and materials to reflect current and past engineering changes as assigned/required

Maintain equipment in the Denver training facility as assigned/required

Carry pager, cell phone and be available to respond to after-hours requests for technical support, to include telephone technical support, remote modem diagnostics, emergency parts shipments, etc., as assigned/required

Perform other duties, as assigned

Qualification

Swisslog Healthcare productsElectronic Engineering TechnologyComputer networkingCustomer service skillsBlueprint readingSchematic interpretationWritten communicationVerbal communication

Required

A.S degree in Electronic Engineering Technology, Vocational school, related 4 years military experience, or equivalent

Ability to read blue print, schematics and wiring diagrams to extract necessary technical information

Exceptional interpersonal and skills (customer service skills)

Exceptional written and verbal communication skills

Minimum of 5 years experience with various Swisslog Healthcare products, including installation, startup, and service

Preferred

Bachelor of Science degree in Electronics Engineering Technology or similar

Computer networking experience

Benefits

Medical / dental / vision insurance

Tuition reimbursement

Disability

401k matching (up to 8%)

Company

Swisslog Healthcare

Swisslog Healthcare delivers integrated medication solutions and services to hospitals and health institutions.

Founded in 2018

Buchs, Inner-Rhoden, CHE

1001-5000 employees

http://www.swisslog-healthcare.com

H1B Sponsorship

Swisslog Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (2)

2023 (5)

2022 (2)

2021 (7)

2020 (12)