Charles River Laboratories · 3 hours ago
Client Services Coordinator
Northridge, CA
Full-time
Onsite
Entry Level
$28/hr - $28/hr
1+ years expCharles River Laboratories, through its subsidiary HemaCare, has been providing high-quality cellular material and services for over 40 years. The Client Services Coordinator will manage customer interactions and ensure comprehensive responses to client requests while coordinating efforts across various departments.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Prepares and manages customer quotes as requested by Business Development Executives
Creates and submits orders through SAP (ERP) & internal MBS ordering system
Coordinate the entire sales processes by leveraging Sales Force Service Cloud
Coordinate with Operations teams to ensure the product is available to complete order
Follows up on orders and serves as a liaison between the Sales and Operations teams
Participate in and contribute actively to Client Services team call and cross functional meetings as needed
Manage master data tickets, order acknowledgements, and purchase orders for assigned accounts
Track and follow up with customers on purchase orders with open balances
Triage customer & US distributor calls and create a Service Cloud case to assign to the appropriate person for quickest response
Triage and handle customer requests or issues for an assigned region. Assist colleagues in other regions as needed
Run donor and inventory reports to help identify products or donors for a specific customer request
Demonstrate excellent communication relationship-building skills by making good opening statements, connecting with the customer, asking open and high gain questions to determine needs, and provide solutions for customer concerns/questions
Make outbound communications to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities
Qualification
Required
Education: Associate's Degree (A.A./A.S.) or equivalent in Business or related discipline
Experience: One to two years related experience and/or training
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Certification/Licensure: None
Other: Customer service experience preferred
Discretion, tact, and diplomacy required
Ability to prioritize and multi-task
Excellent organizational skills and in utilizing personal computer, e-mail, standard office software packages (word processing, spreadsheet), Salesforce.com Service Cloud, SAP/ERP, Cisco telephone systems
Ability to work independently
Preferred
Customer service experience preferred
Benefits
Bonus/incentives based on performance
401K
Paid time off
Stock purchase program
Health and wellness coverage
Employee and family wellbeing support programs
Work life balance flexibility
Company
Charles River Laboratories
At Charles River, we are guided by our strong purpose—to create healthier lives—which centers around the patients who rely on the therapeutics we help to develop, the animals in our care, to our planet, and to the passionate and skilled people who are at the heart of our organization and make it all possible.
10001+ employees
H1B Sponsorship
Charles River Laboratories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (41)
2022 (41)
2021 (19)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.54BKey Investors
The Foundation for Chemistry Research and Initiatives
2024-06-11Grant· $1.3M
2021-03-23Post Ipo Debt· $1B
2019-10-21Post Ipo Debt· $500M
Leadership Team
James C. Foster
Chairman, President & Chief Executive Officer
C
Chuck Moran
Associate Director, Digital Experiences and Marketing Technology
Recent News
2025-12-09
Company data provided by crunchbase