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Hy-Vee, Inc. · 4 hours ago

Health Market Department Manager

Spring Lake Park, MN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hy-Vee, Inc. is a company that values its workforce and aims to provide excellent customer service. The Health Market Department Manager is responsible for setting department standards, managing staff, and ensuring customer satisfaction while maintaining the overall profitability of the department.

Organic Food

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders

Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director

For the purposes of homeopathic and natural wellness products, employee will assist customers by accessing/obtaining information and pointing to the product, however will not provide instruction on the product or its use

Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc

Determines weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment

Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment

Communicates with employees regarding sales and ideas. Assists in educating customers by offering suggestions and answering questions, etc

Handles and satisfies customer issues

Adheres to company policies and individual store guidelines

Figures retail pricing and ensures correct pricing

Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads

Plans displays, promotions, and determines pre-orders

Determines sanitation guidelines and procedures and ensures compliance

Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer

Fills displays, checks in delivered merchandise, and works in the sales area. Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Determines placement of merchandise and rearranges as needed

Assists in other areas of store as needed

Performs other job-related duties and special projects as required

Qualification

Customer serviceEmployee managementSales analysisProduct knowledgeArithmetic calculationsProfessionalismTeamworkCommunication skills

Required

High school diploma or equivalent preferred; 1 – 3 years of previous related work experience

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company

Must possess the ability to compose original correspondence; follow technical manuals and have increased contact with people

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision

Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects

Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions