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Orlando Health · 12 hours ago

Financial Counselor Lead - ORMC Ed Registration

Orlando, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Orlando Health is a trusted healthcare leader in Central Florida, seeking a Financial Counselor Lead to support patients and families by providing financial guidance and ensuring a smooth billing process. The role requires strong customer service and financial skills to assist patients with their financial concerns and billing inquiries.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Provide exemplary customer service in alignment with Orlando Health’s values

Communicate clearly and professionally with patients, families, payers, and team members

Identify and resolve customer service concerns, implementing service recovery when needed

Accurately gather and input patient/guarantor demographic and financial information

Explain necessary forms and obtain required signatures

Verify insurance benefits, obtain authorizations, and follow up on pending or denied claims

Explain insurance coverage, collect co-pays, deductibles, and self-pay balances

Establish payment arrangements for outstanding balances as needed

Resolve patient billing questions with complete and accurate information

Coordinate with physicians to obtain necessary authorizations, diagnoses, and procedure details

Document all benefit and authorization details in the registration system

Qualification

Financial counselingCustomer serviceMicrosoft OfficeInsurance verificationTyping skills

Required

High school diploma or equivalent

Completion of annual Corporate and Patient Financial Services educational requirements

Minimum 2 years' experience in a financial, business office, or customer service role

Proficiency with Microsoft Office (Word, Excel, PowerPoint)

Strong typing skills and at least 1 year of PC/Windows experience

Provide exemplary customer service in alignment with Orlando Health's values

Communicate clearly and professionally with patients, families, payers, and team members

Identify and resolve customer service concerns, implementing service recovery when needed

Accurately gather and input patient/guarantor demographic and financial information

Explain necessary forms and obtain required signatures

Verify insurance benefits, obtain authorizations, and follow up on pending or denied claims

Explain insurance coverage, collect co-pays, deductibles, and self-pay balances

Establish payment arrangements for outstanding balances as needed

Resolve patient billing questions with complete and accurate information

Coordinate with physicians to obtain necessary authorizations, diagnoses, and procedure details

Document all benefit and authorization details in the registration system

Benefits

Access to free educational programs and well-being services to support you and your family.

Immediate Coverage: Enjoy benefits starting day one, with flexible options to balance work and life.

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)