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Discovery Behavioral Health · 11 hours ago

Manager of Patient Financial Services

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$81K/yr - $86K/yr

3+ years exp

Discovery Behavioral Health is a national leader in behavioral healthcare, focusing on improving the lives of those struggling with mental health and substance use. The Manager of Patient Financial Services will oversee the Financial Counseling Team, ensuring efficient financial support for patients, while fostering a culture of advocacy and collaboration. This role involves leadership, process improvement, and compliance within the financial counseling function.

Health CareHealth InsuranceHome Health CareMental Health

Responsibilities

Provide daily oversight and leadership to the Financial Counseling Team, ensuring staff accountability and efficiency in financial discussions with patients

Foster a culture of patient advocacy, transparency, and collaboration within the financial counseling function

Monitor team performance and provide coaching, feedback, and professional development to support employee growth and effectiveness

Ensure patients and families receive clear, accurate, and compassionate financial counseling regarding treatment costs, insurance coverage, and available payment options

Assist patients in understanding financial responsibilities, securing financial assistance, and setting up payment arrangements

Oversee the financial clearance process, ensuring timely and comprehensive communication with patients regarding their financial obligations

Work closely with the Admissions Team and Verification of Benefits (VOB) Team to ensure all financial information is properly gathered, documented, and communicated

Continuously assess and refine financial counseling workflows to improve efficiency, patient experience, and revenue cycle performance

Ensure compliance with all healthcare regulations, payer requirements, and internal financial counseling policies

Utilize data analytics to track financial counseling effectiveness, measure process efficiency, and identify opportunities for improvement

Serve as the primary liaison between Financial Counseling (FC) and Revenue Cycle Management (RCM) teams to ensure seamless financial processes

Work in tandem with Admissions Coordinators (AC) to ensure timely patient financial education and support

Proactively communicate financial trends, challenges, and operational updates to leadership, ensuring transparency and accountability

Develop and deliver ongoing training programs to strengthen financial counselors’ knowledge of insurance policies, patient collections, financial assistance options, and compliance requirements

Provide Salesforce training to financial counselors, ensuring proficiency in system navigation, data entry, reporting, and workflow optimization to enhance efficiency and accuracy

Streamline Salesforce workflows to improve financial counseling processes, reduce redundancies, and enhance patient financial interactions

Monitor key performance indicators (KPIs) related to financial counseling effectiveness, patient satisfaction, and revenue cycle efficiency

Provide regular reports on financial clearance trends, patient payment plans, and opportunities for workflow improvements

Qualification

Healthcare financial counselingInsurance verificationRevenue cycle managementData analyticsLeadership experienceTraining developmentCommunication skillsTeam management