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Nordic Global · 10 hours ago

Application Analyst I - Epic HIM

United States

Full-time

Remote

Mid Level

3+ years exp

Nordic Global is a healthcare IT company focused on providing support for clinical and business applications. The Application Analyst I role is designed for recent entrants to the healthcare IT industry, responsible for responding to application support requests, managing documentation, and collaborating with vendors while continuing their professional growth.

Information ServicesInformation Technology

Responsibilities

Achieve necessary certifications and follow learning paths to ensure ongoing growth

Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication

Manage application and team documentation, ensuring accuracy, completeness, and relevancy

Establish and maintain relationships with software vendors to ensure high-level support

Assist in planning and executing application upgrades and security patches

Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes

Learn clinically integrated hospital and physician office workflows (both clinical and business)

Comply with all written team policies and procedures

Learn and leverage existing details of application documentation to provide effective and informed application support

Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving

Advance application knowledge and understanding from mentor/lead during first 12 months

Qualification

Healthcare IT experienceApplication supportAnalytical thinkingProblem-solvingCustomer serviceApplication documentationCommunication skillsTeam collaborationProject management

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years' industry experience)

3+ years' experience in healthcare IT or equivalent IT application analyst position with degree requirement

Strong analytical thinking and problem-solving skills

Excellent communication and customer service abilities

Ability to work collaboratively in a team-oriented environment