Nuvision Federal Credit Union ยท 6 hours ago
Collections - Collector 2 - Full Time - Remote (AK,AZ,FL,NV,TX,WA,WY)
United States
Full-time
Remote
Mid Level
$25.90/hr - $38.85/hr
3+ years expNuvision Federal Credit Union is seeking a Collections - Collector 2 to manage the timely collection of delinquent accounts, including more complex mortgage and late-stage accounts. The role involves reviewing accounts, taking appropriate actions to ensure payments, and assisting in the training of new personnel while maintaining confidentiality and professionalism.
Banking
No H1B
Responsibilities
Reviews and performs effective collection actions on delinquent accounts which may include Deceased Member Accounts, late-stage consumer loans, Mortgage loans and business loans through completion while following credit union policy, procedures and applicable state and federal laws including FDCPA
Performs effective collection actions including but not limited to; address verification, asset search, employment verification, and credit report review on delinquent accounts prior to recommending legal action, foreclosure or repossession
Conducts skip tracing, for locating members as necessary
Reviews, recommends and assists with the processing of consumer and real estate related loan modifications following credit union policy and procedures
Assists collectors with account resolution
Ensures documentation of all work done is accurate and complete
Assist Department Leadership Team in training of new department personnel
Supports and participates in continuous improvement activities
Represents the Credit Union in a positive and professional manner
Maintains member and other sensitive information with confidentiality
Treats team members and members with respect
Other related duties as assigned
Qualification
Required
Must possess a minimum of 3 years of hands-on collection experience, dealing with real estate, secured and unsecured loans to include experience with Real Estate products and the foreclosure process
Must have a strong background in bankruptcy laws, foreclosures, repossessions and full knowledge of the Fair Debt Collection Practice Act
Working knowledge of the loan modification process as well as the repossession and collateral liquidation process
Strong written and verbal communication, interpersonal, and relationship building skills, with focus on negotiation and consultation
Must be able to communicate effectively with members, management, team members and external third parties
Ability to interface with people in a positive manner with empathy, courtesy and tact
Strict attention to detail
Demonstrated organization, follow through, time management skills and ability to multi-task and prioritize work
Ability to work in a fast-paced goal-oriented environment and able to handle difficult calls
Team oriented and the ability to work collaboratively
Commitment to excellent customer service
Ability to analyze and solve problems relative to member solutions
Proficient in Microsoft Office products including: Word, Excel and Outlook
Two-year college degree or equivalent related experience or specialized course of study or program
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Company
Nuvision Federal Credit Union
Our Nuvision team is honored to serve our 150,000 plus members and provide exceptional service, best-in-class products, and great member experiences.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roger Ballard
Chief Executive Officer
Barbara A. Barry
Chief Experience Officer
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